![]() ![]() For more information on setting up conditional access, go to Set up Conditional Access for Remote HelpĬompliance Warnings: Before a helper can connect to a user's device, the helper sees a non-compliance warning about that device if it's not compliant with its assigned policies. For example, multi-factor authentication, installing security updates, and locking access to Remote Help for a specific region or IP addresses. The Remote Help app supports the following capabilities on Windows:Ĭonditional access: Administrators can now utilize conditional access capability when setting up policies and conditions for Remote Help. Remote Help capabilities and requirements on Windows The app can also be deployed through Intune to your managed devices. The Remote Help app is available from Microsoft to install on both devices enrolled with Intune and devices that aren't enrolled with Intune. Through RBAC, you determine which users can provide help and the level of help they can provide. Remote Help uses Intune role-based access controls (RBAC) to set the level of access a helper is allowed. It's through your Microsoft Entra ID that the proper trusts are established for the Remote Help sessions. Both helpers and sharers sign in to your organization to use the app. In this article, users who provide help are referred to as helpers, and users that receive help are referred to as sharers as they share their session with the helper. Full control enables a helper to directly make configurations or take actions on the device. During the session, the support staff can view the device's display and if permitted by the device user, take full control. With the connection, your support staff can remotely connect to the user's device. Remote Help is a cloud-based solution for secure help desk connections with role-based access controls. For more information, see Use Intune Suite add-on capabilities. This is extremely useful if you need to access data stored on Windows computers, if you want to make real time presentations, and more.This capability is available as an Intune add-on. ![]() Microsoft Remote Desktop provides a simple and intuitive solution for quickly setting up remote connections between your Mac and various Windows machines. Establish remote connections with Windows PCs Moreover, you can choose to play the sound on device, on the remote PC, or not at all, to connect to admin sessions, to forward printing devices, to swap mouse buttons, or to enable folder redirection. When you configure a connection, Microsoft Remote Desktop enables you to decide what resolution should be used, the color quality, the full screen mode, if you want to start the session in full screen, if you will use all monitors, or if the content should be scaled. To learn more about that, you can read the online support documentation provided by Microsoft. Take into account that the target PC must be able to accept remote connection: there are certain settings that must be performed on the Windows computer beforehand. Prepare your computer for a remote connection To get started, press the “New” button placed on the top window toolbar and start configuring the connection by providing a friendly name for the target computer, the PC name (host name or IP address), the gateway (you can set it up in the Preferences), the credentials required, and adjust details about the resolution and screen mode. Remote connect to Windows computersĪll your remote connections will have to be managed via the Microsoft Remote Desktop main window: you can save different configurations and then connect to various machines through a simple mouse click. Microsoft Remote Desktop is a small yet very useful utility that allows you to remotely connect to Windows workstations from your Mac. Being able to access computers from a remote location helps you avoid a lot of hustle: you can offer support, access data stored on the target computer and more. ![]()
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